Application Migration

Modernization of Dispute Management Application


A global payments processing company needed to modernize its credit card dispute management system by re-engineering in cloud to take advantage of latest technology capabilities, such as machine learning, for improved outcomes.

Client Challenges and Requirements

  • Monolithic application with high maintenance and licensing cost
  • Locked into high cost BPM suite yet lacked flexibility / configurability
  • Long lead times / expensive upgrades to card brand mandates

Bitwise Solution

Consistent User Experience to Customers across client’s software driven, technology enabled assets

Enable API-based communication to constantly evolving card schemes via Real-Time System Interface (RTSI) and batch processing

Built on Google Cloud Platform, flexible to be moved to cloud providers with minimal changes

Auto case resolution feature for faster processing and save manual efforts

Machine Learning module to predict the probability of winning a dispute

Machine Learning for auto-resolution and auto-allocation

Modernization of dispute management application

Tools & Technologies We Used

Microservice/API based solution
Use of Google Cloud Platform
J2EE, Spring, React JS, Drool, Docker, Kubernetes
BRE for auto case resolution
Automated build and deployment
Machine Learning

Key Results

Increased agility and reduced turnaround times for card brand and business needs

Reduced TCO

Blueprint / Model for cloud / microservices enablement of core applications

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